FAQs
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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. Where can I purchase The Real One jewelry?
You can shop our collections exclusively through our official website, ensuring authenticity and quality with every purchase.
2. Are all products handcrafted?
Yes. Each piece is individually crafted by skilled artisans, combining traditional techniques with modern refinement to achieve timeless beauty.
3. Do you restock sold-out items?
Some pieces may be restocked depending on design availability and material sourcing. However, many of our designs are limited editions to preserve exclusivity.
4. How can I find my ring or bracelet size?
You can refer to our Size Guide available on each product page, or contact our customer service for personalized assistance before placing your order.
5. Do you offer custom jewelry design?
At this time, we offer limited customization on selected collections. Please reach out to our team for bespoke inquiries — we’ll be delighted to assist.
Payment Information
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets. All transactions are processed securely.
2. Is my payment information safe?
Absolutely. We use encrypted payment gateways and SSL protection to ensure your personal data and transaction details remain fully secure.
3. When will my payment be charged?
Your payment will be processed immediately once your order is confirmed. You’ll receive an email receipt shortly after.
4. Do you offer installment or split payment options?
In select regions, we partner with payment providers that offer installment plans. Availability will be displayed at checkout if applicable.
5. Why was my payment declined?
Common reasons include insufficient funds, incorrect details, or bank restrictions. Please contact your card provider or try an alternative method if the issue persists.
Order & Returns
1. How can I track my order?
Once your order ships, you’ll receive an email with a tracking link to monitor your delivery in real time.
2. What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Personalized or custom pieces are non-refundable.
3. How do I start a return or exchange?
Simply contact our support team with your order number and reason for return. We’ll guide you through every step of the process.
4. What should I do if my jewelry arrives damaged?
Please notify us within 48 hours of receiving your order, and include photos of the item and packaging. We’ll arrange an exchange or repair as quickly as possible.
5. Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 12 hours of purchase, as long as they haven’t entered production or shipping. Please contact our support team immediately for assistance.